I was able to obtain five insights from the mapping. Like the empathy mapping, I broke down the transcripts and wrote down the key elements on the sticky notes. ‍ Error Free Rate Task 1: 97% (3errors) Task 2: 99% (1 errors) Completion Rate Task 1: 100% Task 2: 100% Affinity MappingĪfter conducting the usability testing, I summarized the test results with affinity mapping to find the patterns while the users were interacting with the prototype. I recruited 5 participants through friends and family who are familiar with SmartThings App. I used the 'Think Aloud' method to conduct the usability testing because it is inexpensive, and no special requirement is needed. Before conducting the research, I created a plan to outline the research goal, objectives, and tasks.

We will also evaluate whether if it can validate the assumptions or not. From this testing, We are going to find deeper insights to identify errors and improvements. Since we have the working prototype, it's time to test how the users will interact with it. Americans prefer smart gadgets over traditional methods most because of their Control and Connectivity application. According to the 2019 Media Post, 69% of United States houses own at least one SmartHome product.At its annual developers’ conference, I/O 2021, Google announced that with Android 12, users will be able to use their Android smartphones for controlling their smart TVs.“ We’re making it easier to navigate your TV by building remote-control features directly into your Android phone, so you can watch your favorite show even if your actual remote is missing,” Google wrote in a blog post.In 2020, more remote controls will be equipped with voice recognition systems.Therefore, the rising trend of video-on-demand services is expected to drive the growth of the smart TV market. In 2019, 53% of users spent more than $11 a month on streaming services, in 2018 the figure was only 43%.Smart TV consumers in 2020 can expect ' personalized technology, on-demand viewer experience, individual content distribution, binge-watching, small television shows, and independent cinema, innovative television formats, more localized and vernacular content, ad-free models to targeted ads and everyone connected to a smart TV'.

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